Notices, Terms & Conditions
GDPR Privacy Notice
Effective Date: 1 September 2024
Effective Date: 1 September 2024
1. Introduction
Welcome to Hijrah Helpers. By accessing and using our website www.hijrahhelpers.com (the “Site”), you agree to be bound by these Terms of Service (“Terms”). Please read them carefully. If you do not agree with these Terms, please do not use our Site.
2. Services Provided
Hijrah Helpers Sdn Bhd provides immigration consultancy services including but not limited to visa applications, legal advice, and related support services. The information and services provided on this Site are for general informational purposes and are not a substitute for professional legal advice.
We perform our services on a best effort basis, without guaranteeing the outcome of the services, as this depends on external factors such as the client’s eligibility, national and local legislation and regulations, etc. Services and information provided are correct to the best of our knowledge at the time of provision. Changes in external circumstances may impact this.
3. User Responsibilities
● You agree to provide accurate, current, and complete information when using our services.
● You are responsible for performing research and due diligence to confirm the information you receive
● You must use our Site and services only for lawful purposes and in accordance with these Terms.
4. Intellectual Property
All content on this Site, including text, graphics, logos, and software, is the property of [Your Company Name] or its content suppliers and is protected by intellectual property laws. You may not use, reproduce, or distribute any content from this Site without our prior written consent.
5. Refunds
We allow for refunds in certain, limited circumstances at our discretion. You may request a refund in the event:
● You pay for a service from us and it is not delivered in the specified time frame
● There has been an error in payment or overpayment
● We are required by law to grant you a refund
In general, we will not grant you a refund in the following circumstances:
● We have made applications on your behalf to national immigration authorities, or other third parties, but you are not satisfied with the outcome of such application
● We have provided you with the requested information and consultancy in the specified time frame
● Any other circumstances not specified above
Refunds are payable in Malaysian Ringgit (MYR) and Hijrah Helpers is not liable for any loss resulting from currency exchange rate fluctuations from the time of payment to the time of refund, or for any fees imposed by banks, card providers, or payment processors which may be applicable.
5. Disclaimers and Limitations of Liability
● The information provided on this Site is provided “as is” and without warranties of any kind, either express or implied.
● Hijrah Helpers Sdn Bhd does not guarantee the accuracy, completeness, or reliability of any information on the Site.
● To the fullest extent permitted by law, Hijrah Helpers Sdn Bhd will not be liable for any indirect, incidental, or consequential damages arising from or in connection with your use of the Site or services.
6. Links to Third-Party Sites
Our Site may contain links to third-party websites. We do not endorse or assume any responsibility for the content or practices of any third-party sites. Your use of third-party sites is at your own risk.
7. Modifications to the Terms
We reserve the right to modify these Terms at any time. Any changes will be posted on this page with an updated effective date. Your continued use of the Site after any changes constitutes your acceptance of the new Terms.
8. Termination
We may terminate or suspend your access to the Site and services at our sole discretion, without notice, for conduct that we believe violates these Terms or is harmful to other users.
9. Governing Law
These Terms are governed by and construed in accordance with the laws of Malaysia. Any disputes arising from these Terms or your use of the Site will be subject to the exclusive jurisdiction of the courts of Malaysia. However, your rights under your local General Data Protection Regulation (GDPR) or its equivalent shall be protected to the extent necessary.
10. Contact Us
If you have any questions or concerns about these Terms, please contact us at:
Hijrah Helpers Sdn Bhd
Level 9, Wisma Bumi Raya
10, Jalan Raja Laut
50350 Kuala Lumpur
MALAYSIA
Or email us at:
admin@hijrahhelpers.com
Although this Website may be linked to other websites, we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked website, unless specifically stated herein.
You should carefully review the legal statements and other conditions of use of any website which you access through a link from this Website. Your linking to any other off-site pages or other websites is at your own risk.
Website may use cookies to personalize and facilitate maximum navigation of the User by this site. The User may configure his / her browser to notify and reject the installation of the cookies sent by us.
GDPR Privacy Notice
Effective Date: 1 September 2024
1. Introduction
Welcome to Hijrah Helpers. We are committed to protecting your personal data and ensuring your privacy. This notice explains how we collect, use, and safeguard your information in accordance with the General Data Protection Regulation (GDPR).
2. Information We Collect
We may collect and process the following types of personal data:
- Contact details (e.g., name, email address, phone number)
- Identification information (e.g., passport details, visa status)
- Sensitive personal data (e.g. health information, racial or ethnic origin), but only if necessary and for the purpose of visa or immigration applications, and only with your explicit consent
- Any other information you provide to us during the immigration consultancy process
3. How We Use Your Data
We use your personal data to:
- Provide and manage our immigration consultancy services
- Communicate with you regarding your immigration needs and updates
- Process and handle your visa and immigration applications
- Comply with legal and regulatory requirements
We do not utilise any automated decision-making or profiling in processing your data. In the event this changes, we will notify you of the change and update this notice accordingly.
4. Data Sharing
We do not share your personal data with third parties except as necessary to provide our services, comply with legal obligations, or with your explicit consent.
5. Data Retention and Disposal
We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including to meet legal, accounting, or reporting requirements. We will securely delete or anonymise your personal data when it is no longer needed.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. In the unlikely event of a data breach that may result in a high risk to your rights and freedoms, we will inform you and the relevant authority in your country of residence (such as the UK Information Commissioner's Office, or your relevant National Data Protection Authority) as required under the GDPR.
7. Your Rights
Under GDPR, you have the following rights regarding your personal data:
- The right to be informed about the collection and use of your data
- The right to access and request a copy of your data
- The right to rectify inaccurate or incomplete data
- The right to erase your data under certain conditions
- The right to restrict or object to processing
- The right to data portability
To exercise any of these rights, please contact us using the details below.
8. Contact Us
If you have any questions or concerns about our privacy practices or your personal data, please contact us at:
Hijrah Helpers Sdn Bhd
Level 9, Wisma Bumi Raya
10, Jalan Raja Laut
50350 Kuala Lumpur
MALAYSIA
Or email us at:
gdpr@hijrahhelpers.com
9. Changes to This Notice
We may update this notice from time to time. Any changes will be posted on this page with an updated effective date.
Thank you for trusting Hijrah Helpers with your personal information.